The Guest at a Marriott Stepped in a Mud Puddle

question 51

Multiple Choice

The guest at a Marriott stepped in a mud puddle on his way into the hotel.His pants were drenched,and he had planned to wear them to an important sales presentation in an hour.The hotel concierge saw the guest's unhappy face and asked if he could help.After learning of the problem,the concierge used his contacts to get a rush cleaning done by a local dry cleaner.Why was the concierge able to handle the situation in a matter that created customer satisfaction?

• A) Marriott has a sales orientation.
• B) Marriott uses interactive marketing.
• C) Marriott empowers its employees.
• D) Marriott uses knowledge management.

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Understand the roles and effects of technology and innovation on society and the economy.

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Definitions:

Condenser Plates

Components in various devices (such as microscopes or capacitors) that collect and focus light or electrical energy.

Diathermy

A medical and surgical technique that uses high-frequency electric currents to generate heat, primarily for muscle relaxation or tissue removal.

Mechanical Traction

A non-surgical method to relieve pain and improve mobility by applying a force to stretch and mobilize the spine or joints.

Static Traction

A treatment method involving the application of a sustained force to a part of the body to alleviate pain and facilitate healing.