What Do CRM Systems Use to Enable Individualized Contact with Customers

question 98

Multiple Choice

What do CRM systems use to enable individualized contact with customers?

• A) customer feedback surveys
• B) marketing research studies
• C) technology that automates interactions
• D) database sorting programs

Recognize the belief-bias effect and wishful thinking bias in evaluating evidence.

Distinguish between human and nonhuman animal communication and cognitive abilities.

Apprehend the significance of comparative cognition and cross-cultural research in psychology.

Understand the historical development and foundational concepts of intelligence testing.

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Definitions:

True Creativity

The ability to generate ideas or products that are both novel and valuable, reflecting genuine innovation.

Terman

Refers to Lewis Terman, an American psychologist best known for his revisions of the Stanford-Binet Intelligence Scales and research on gifted children.

Academic Genius

This term describes an individual with exceptional intellectual ability or academic achievement, often manifesting in breakthrough insights or outstanding scholarly work.

Followed Through

The completion of actions or tasks one has committed to or started.