Jackson Caputo Owns and Operates Jax Stables,a Complete Horse Service

question 58

Multiple Choice

Jackson Caputo owns and operates Jax Stables,a complete horse service that offers grooming,training,show training for handlers,boarding,and veterinary care.To maintain a quality image,Caputo provides ongoing training for each employee in the company's operations,objectives,and expected performance standards.What unique aspect of services is Caputo attempting to address?

• A) intangibility
• B) heterogeneity
• C) unfocused targeting
• D) simultaneous production and consumption

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Definitions:

Actual Harm

Real and tangible damage or injury caused by an action or inaction.

Personal Injury

refers to physical harm or damage inflicted upon a person's body, as opposed to property or reputation.

Intentional Infliction

The deliberate imposition of hardship or harm upon another person.

Aggression

Behavior intended to harm or injure another being, whether physically, verbally, or psychologically.