In an Industry Where Guests Are Tired of Cookie-Cutter Hotels,some

question 14

Multiple Choice

In an industry where guests are tired of cookie-cutter hotels,some consumers are looking for personalized service,which can be found in boutique hotels.Boutique hotels cater to their guests' sense of their personal image as being discriminating,more sophisticated,and more hip.Frequently,these guests don't want to be where the crowds are.This is a small but growing market niche.There are no generally recognized rules for boutique hotels,but they tend to be small and service-oriented,with high-style decor,and top-notch restaurants.Employees are called cast members.Amenities include cordless phones,CD players,Aveda brand bath and hair products,and down comforters and pillows.
-Refer to Boutique Hotels.Since boutique hotels are typically independently owned and/or part of small chains,people who seek out boutique hotels cannot be sure of what type of amenities or specific services they will be provided.In other words,what do the services provided by boutique hotels tend to be?

• A) relatively high in intangibility
• B) relatively high in perishability
• C) relatively high in inseparability
• D) relatively high in heterogeneity

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Definitions:

Permissive

Describes actions or conditions that are allowed or tolerated, especially in contexts where specific authorization or regulation may not exist.

Mandatory

Required or compulsory, indicating that certain actions, procedures, or measures must be followed or executed as per legal or organizational guidelines.

Illegal

Pertains to activities or actions that are prohibited by law.

Certification Elections

A process supervised by an official body in which employees vote to determine whether they wish to be represented by a particular labor union.