Services Have Four Unique Characteristics That Distinguish Them from Goods

question 54

Essay

Services have four unique characteristics that distinguish them from goods.Name and briefly define each of these four characteristics.Use the example of an airline to help describe each of the four characteristics.

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Definitions:

Testing Supplies

Materials or equipment used to conduct tests and evaluations during various stages of production or research.

External Failure Cost

Costs incurred when products or services fail to meet quality standards after being delivered to the customer, including returns, repairs, and warranties.

Quality Cost Report

A document or analysis that outlines the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.

Warranty Repairs

Services offered to repair or replace products free of charge within a specified period after the sale, under the terms of a warranty.