Canada Post Argues That Its Express Service Is Comparable to That

question 21

Multiple Choice

Canada Post argues that its express service is comparable to that offered by FedEx and that its prices are much lower.Yet FedEx dominates with more than a 45 percent share of the express-delivery market.Which of the following statements most accurately describes this situation?

• A) Canada Post should lower its prices even further to increase market share.
• B) FedEx is perceived as offering greater customer value.
• C) Customer value is not an issue in deciding which express-delivery service to use.
• D) Canada Post is perceived as offering greater customer value.

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Definitions:

Skepticism

An attitude of doubt or a disposition to incredulity either in general or toward a particular object.

Message

A piece of information or communication sent from one person to another.

Clear

Easily understandable, without ambiguity or confusion.

Context

The circumstances or background information surrounding an event, idea, or statement that influences its meaning or understanding.