What Is Created When Customer Expectations Regarding Product Quality,service Quality,and

question 18

Multiple Choice

What is created when customer expectations regarding product quality,service quality,and value-based price are met or exceeded?

• A) expectation satisfaction
• B) planning excellence
• C) customer satisfaction
• D) a value line

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Definitions:

Sending Neuron

A neuron that transmits a nerve impulse away from itself towards another neuron, muscle cell, or gland.

Synapse

The junction between the axon tip of the sending neuron and the dendrite or cell body of the receiving neuron. The tiny gap at this junction is called the synaptic gap or synaptic cleft.

Sending Neuron

The nerve cell that transmits an electrical signal to a receiving neuron across a synapse, facilitating neural communication.

Receiving Neuron

Also known as the postsynaptic neuron, it is the neuron that receives signals via neurotransmitters across the synaptic gap from another neuron.