What Gives Customers the Feeling That Their Concerns Are Being

question 41

Multiple Choice

What gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matters?

• A) empowerment
• B) management-employee synergy
• C) a hierarchically responsive organization
• D) delegation

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Definitions:

Classical Approach

A method or theory in economics and political philosophy centered around free markets, competition, and limited government intervention.

Relative Frequency Approach

A method of estimating probabilities based on the proportion of observed occurrences of an event relative to the total number of trials.

Subjective Approach

A method of decision making or analysis that is based on personal judgment, opinions, or preferences rather than objective data.

Simple Event

An event consisting of only one outcome in a probability experiment.