What Gives Customers the Feeling That Their Concerns Are Being

question 41

Multiple Choice

What gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matters?

• A) empowerment
• B) management-employee synergy
• C) a hierarchically responsive organization
• D) delegation

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Definitions:

Net Exports

The value of a country's total exports minus its total imports, reflecting the trade balance.

Net Capital Outflow

The difference between the purchase of foreign assets by domestic residents and the purchase of domestic assets by foreigners.

Foreign-Currency Exchange

The system through which one currency is converted into another, enabling international transactions without the impediment of differing national currencies.

U.S. Resident

An individual who lives in the United States, regardless of citizenship status, for a significant portion of the calendar year.