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An Organization Found That the Task of Processing a Credit

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An organization found that the task of processing a credit application was extremely slow and inefficient, taking anywhere from six days to two weeks to complete. After a credit request was received by phone it was recorded on a piece of paper. This paper was then passed along to credit checkers, pricers (who determined what interest rate to charge), and to many other individuals who performed single, compartmentalized tasks. Credit applications typically were bounced around to different areas before they were properly completed. How does could this process be re-engineered?


Definitions:

Layout

The arrangement of elements or components within a given space, often relating to design, manufacturing, or architectural planning.

Manufacturing Business

A type of business that produces finished goods from raw materials by using various processes and operations.

Line Shutting Down

The process of stopping or closing a production line or part of a business operation, often temporarily or permanently.

Computer Desks

Furniture designed to accommodate desktop computers, peripherals, and related accessories, often including features like keyboard trays and cable management.

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