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An Organization Found That the Task of Processing a Credit

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Essay

An organization found that the task of processing a credit application was extremely slow and inefficient, taking anywhere from six days to two weeks to complete. After a credit request was received by phone it was recorded on a piece of paper. This paper was then passed along to credit checkers, pricers (who determined what interest rate to charge), and to many other individuals who performed single, compartmentalized tasks. Credit applications typically were bounced around to different areas before they were properly completed. How does could this process be re-engineered?


Definitions:

Personal Code

A set of principles or ethics that an individual chooses to live by, guiding decisions and behaviors according to personal beliefs and values.

Ethics

A branch of philosophy dealing with the moral principles that govern a person's behavior or conducting of an activity.

Preconventional Level

The first level in Kohlberg's theory of moral development, where behavior is guided by punishment and self-interest.

Conventional Level

A stage in Kohlberg's theory of moral development where individuals' morality is shaped by societal norms and rules.

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