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Quality Management Process
A systematic approach focused on meeting customer requirements and enhancing their satisfaction through continuous improvement of operational processes.
Operational Efficiency
The capability of an organization to minimize waste and maximize outputs with the lowest input costs.
Quality Circle
A group of workers who voluntarily meet regularly to discuss and propose solutions to workplace problems, aiming to improve quality and efficiency.
Focus Group
A research method involving a small, diverse group of people whose reactions are studied especially in response to new products or policies.
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