Which of the Following Would Best Refuse a Customer Claim

question 12

Multiple Choice

Which of the following would best refuse a customer claim?

• A) We're sorry that we can't give you a full refund for your DVD player.
• B) Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C) The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D) Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

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Definitions:

Comprehensive Financial

Also known as comprehensive income, includes all changes in equity during a period except those resulting from investments by owners and distributions to owners.

Comprehensive Risk Analysis

An extensive assessment that identifies, evaluates, and measures the potential impact of various risks on an organization's objectives.

Individual Risks

Personal or specific uncertainties that can affect the outcome of an investment or venture.

Default Risk

The risk that a borrower fails to make the promised payments on their debt obligations.