Taylor Must Send a Bad-News Message to a Client, Telling

question 36

Multiple Choice

Taylor must send a bad-news message to a client, telling her that he will be unable to meet a delivery deadline. What should Taylor do first?

• A) Select a soothing color of stationery for the message.
• B) Gather information about his reasons for not meeting the deadline.
• C) Write his buffer statement.
• D) Analyze the bad news to see how it will affect his reader.

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