Maya Has Decided to Apologize Briefly in the Buffer of Her

question 46

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news letter to a client. Which of the following is the best apology?

• A) We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
• B) We apologize for any inconvenience this may have caused.
• C) We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
• D) We regret that you are unhappy with your espresso machine.

---

Definitions:

Preeclampsia

A pregnancy complication characterized by high blood pressure and signs of damage to another organ system, most often the liver and kidneys.

Proteinuria

The presence of abnormal amounts of protein in the urine, which can be a sign of kidney disease.

Edema

Swelling caused by excess fluid trapped in the body's tissues.

Heartburn

A burning sensation in the chest, just behind the breastbone, often occurring after eating due to acid reflux.