E-Mail Produces a Permanent Record

question 48

Multiple Choice

E-mail produces a permanent record. Therefore, business communicators should follow which of these recommendations?

• A) Use e-mail to deliver bad news or to resolve arguments because it avoids confrontation.
• B) Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics.
• C) Use e-mail instead of hard-copy memos for anything you wouldn't want published.
• D) Care about tone, correctness, and conciseness to create messages with the reader in mind.

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Definitions:

Perceptual Distortion

A cognitive bias that affects how one perceives reality, often leading to inaccuracies or misinterpretations.

Selective Attention

The process by which one focuses on certain stimuli within the environment while ignoring others, thereby allocating cognitive resources to relevant information.

Halo Effect

a type of cognitive bias where the perception of one positive quality in a person or thing influences the overall perception of that entity as positive.

Perceptual Distortion

Occurs when an individual's personal biases, prejudices, or expectations alter the way they perceive reality.