Taylor Must Send a Bad-News Message to a Client, Telling

question 36

Multiple Choice

Taylor must send a bad-news message to a client, telling her that he will be unable to meet a delivery deadline. What should Taylor do first?

• A) Select a soothing color of stationery for the message.
• B) Gather information about his reasons for not meeting the deadline.
• C) Write his buffer statement.
• D) Analyze the bad news to see how it will affect his reader.

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Definitions:

Asking Questions

The act of posing inquiries to gain information, clarify doubts, or engage in a conversation.

Interviewer's Impression

The perception or judgment formed by an interviewer about a candidate, based on their interaction during an interview.

Long-Term Goals

Objectives or targets that an individual or organization aims to achieve over an extended period, typically several years or more.

Greatest Weakness

The most significant area where an individual or entity needs improvement.