In Revealing Bad News, You Can Make Statements to Soften

question 11

Multiple Choice

In revealing bad news, you can make statements to soften the blow, but you must avoid

• A) making the receiver feel better despite the bad news.
• B) admitting or implying responsibility for conditions that caused damage or injury.
• C) statements that maintain good relations by reaffirming the company commitment to quality.
• D) the direct approach for all bad-news messages.

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Definitions:

Corpus Callosum

The large band of neural fibers connecting the two brain hemispheres and enabling communication between them.

Pragmatics

The practical application of language for everyday communication.

Everyday Contexts

Refers to typical, daily environments and situations where human behaviors, interactions, and cognitive processes occur.

Language

A complex system of communication that uses sounds, symbols, or gestures in a structured and conventional way to express ideas and emotions.