Which of the Following Would Best Refuse a Customer Claim

question 12

Multiple Choice

Which of the following would best refuse a customer claim?

• A) We're sorry that we can't give you a full refund for your DVD player.
• B) Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C) The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D) Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

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Definitions:

Yield

The income return on an investment, such as the interest or dividends received, expressed as a percentage of the investment's cost or current market value.

Minimum Number

The lowest quantity or amount that is allowed, required, or desired.

Coupon Rate

The percentage rate of interest a bond yields annually, based on its nominal value.

Yield To Maturity

The total return anticipated on a bond if it is held until the due date, considering all interest payments and the capital gain or loss.