Maya Has Decided to Apologize Briefly in the Buffer of Her

question 46

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news letter to a client. Which of the following is the best apology?

• A) We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
• B) We apologize for any inconvenience this may have caused.
• C) We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
• D) We regret that you are unhappy with your espresso machine.

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Definitions:

Direct Information

Data or facts received straight from the source without any intermediaries or alterations.

Core Characteristics Model

A framework used to identify and describe the main attributes or features of an object or concept.

Job Enrichment

The process of making a job more rewarding and satisfying by adding more meaningful tasks and duties, which can enhance employee motivation and productivity.

Unenriched Jobs

Positions that offer little to no variety, challenge, or sense of accomplishment, often leading to employee dissatisfaction and lack of motivation.