When Writing a Direct Reply Letter to a Customer, Refer

question 9

True/False

When writing a direct reply letter to a customer, refer only to the product the customer asked about. Mentioning other products would be considered rude and presumptuous.

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Definitions:

Oxygenated Blood

Blood that is rich in oxygen, typically found in arteries, having been oxygenated in the lungs.

Deoxygenated Blood

Blood that has a reduced oxygen content after circulating through the body and is on its way back to the lungs for reoxygenation.

Arteries

Vessels carrying blood away from the heart.

Veins

Vessels that carry blood to the heart.