When Writing a Direct Reply Letter to a Customer, Refer

question 9

True/False

When writing a direct reply letter to a customer, refer only to the product the customer asked about. Mentioning other products would be considered rude and presumptuous.

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Definitions:

Communication Methods

The ways in which information is conveyed within and outside an organization, including verbal, non-verbal, written, and digital forms.

Emergencies

Sudden, unexpected events that require immediate action, often to prevent a dangerous or unpleasant outcome.

Emotional Contagion

The occurrence in which the emotions and behaviors of one individual directly induce comparable emotions and behaviors in others.

Mimic

To mimic is to imitate or copy someone's actions, speech, or mannerisms, often for learning or adaptation purposes.