When You Expect a Reader of Your Message to Be

question 54

Multiple Choice

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

• A) put the bad news first to get it over with.
• B) begin with the main idea.
• C) explain all background information first.
• D) send the message via e-mail, text message, or IM.

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Definitions:

Encoding

The process of converting information into a form that can be stored in memory.

Memory Function

The cognitive processes involving the encoding, storing, and retrieving of information by the brain.

Concrete-Operational

A stage of cognitive development in Jean Piaget’s theory, where children ages 7 to 12 develop logical thinking but still struggle with abstract concepts.

Long-Term Memory

The memory structure capable of relatively permanent storage of information.