Dominic Must Send a Bad-News Message to a Customer, Telling

question 29

Multiple Choice

Dominic must send a bad-news message to a customer, telling the customer that a product she ordered is no longer available. What should Dominic do first?

• A) Select a soothing color of stationery for the message.
• B) Gather information about the reasons that the product is no longer available.
• C) Write his buffer statement.
• D)Analyze the bad news to see how it will affect his business.

---

Definitions:

Productivity

A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs.