Rewrite the Following Poorly Written Opening to an Adjustment Letter

question 32

Essay

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your iPod touch, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new iPod touch that you can take to our store nearest you.

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Definitions:

Unfairly Prejudicial

Actions or decisions that unjustly or unfairly harm the interests of a particular party, often seen in corporate or business contexts.

Sole Shareholder

An individual or entity that owns 100% of the shares of a company, holding complete control over the business.

Fiduciary Duty

An obligation to act in the best interest of another party, typically in matters of finance or trust management.

Conflict Of Interest

A situation where an individual's or entity's personal interests could improperly influence the performance of their official duties and responsibilities.