Which of the Following Openings Is Most Appropriate for a Straightforward

question 1

Multiple Choice

Which of the following openings is most appropriate for a straightforward claim letter?

• A) We've been buying items from you on eBay for three years, and we've always been pleased with your merchandise in the past.
• B) On August 14 we received a shipment containing the jewelry on which we won the bid on August 1 (Item No. 544558-15454).
• C) Please send me an 18-inch herringbone sterling silver chain to replace the enclosed broken one I received on August 14.
• D)I was extremely disappointed to receive a broken 18-inch sterling silver herringbone chain in my most recent shipment.

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Definitions:

Competitive Equilibrium Price

The market price at which the quantity of an item supplied is equal to the quantity demanded, within a competitive marketplace.

Endowed

Provided with a quality, ability, or asset; in economics, it often refers to the resources or goods that an individual or institution possesses.

Pareto Optimal Allocation

An economic allocation where it is impossible to make any one individual better off without making at least one individual worse off.

Utility Function

A mathematical representation that assigns a level of utility or satisfaction to various combinations of goods and services consumed by an individual or society.