Identify and Discuss the Four Factors That Affect the Delivery

question 64

Essay

Identify and discuss the four factors that affect the delivery of service quality. How can service marketers use these factors to their advantage?

---

Definitions:

Behavioral Sensitization

Escalating behavioral response to the repeated administration of a psychomotor stimulant such as amphetamine, cocaine, or nicotine; also called drug-induced behavioral sensitization.

Study Pills

Drugs, often stimulants, used without prescription to try to enhance cognitive performance, focus, or alertness, especially in academic contexts.

Drug Addiction

A chronic disease characterized by compulsive, or uncontrollable, drug seeking and use despite harmful consequences.

Glucocorticoids

A class of steroid hormones that play roles in metabolism, immune response regulation, and stress responses, produced in the adrenal cortex.