Service Marketers Make Promises to Customers, Suggesting That the Customer

question 65

Multiple Choice

Service marketers make promises to customers, suggesting that the customer place some degree of trust in the service provider. In this way, service marketers are trying to address the challenge of the service characteristic of

• A) perishability.
• B) heterogeneity.
• C) inseparability.
• D) intangibility.
• E) customer contact.

Understand the definitions and examples of substance dependence, withdrawal, tolerance, and intoxication.

Identify various substances and their effects on the central nervous system (CNS), including depressants and stimulants.

Recognize the diagnostic criteria and the changes in classification for substance use disorders as per the DSM-5.

Explain the physiological and behavioral consequences of prolonged substance use and abrupt cessation.

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Definitions:

Ecosystems

Complex communities of organisms and their physical environment interacting as an ecological unit in nature.

Food Chains

A hierarchy of organisms each dependent on the next as a source of food, illustrating the flow of energy and nutrients.

Chlorophyll

A pigment found in plants and algae that's critical for photosynthesis, allowing them to absorb light energy.

Green

A color associated with wavelengths of light perceived by the human eye, commonly associated with nature, growth, and renewal.