Attributes Which Are Assessed Only During the Consumption of a Service

question 97

Multiple Choice

Attributes which are assessed only during the consumption of a service are called

• A) tangibles.
• B) search qualities.
• C) experience qualities.
• D) use benefits.
• E) credence qualities.

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Definitions:

Fourteenth Amendment

An amendment to the U.S. Constitution that grants citizenship to all persons born or naturalized in the United States, including former slaves, and guarantees all citizens "equal protection of the laws."

Civil Rights

The rights of individuals to receive equal treatment (and to be free from unfair treatment or discrimination) in a number of settings – including education, employment, housing, and more – based on certain legally-protected characteristics.

Segregation

The enforced separation of different racial, ethnic, or socio-economic groups within society, historically manifested through discriminatory laws and practices.

Jim Crow

Laws or practices that enforced racial segregation and discrimination against African Americans in the southern United States, primarily from the late 19th century through the mid-20th century.