Use the Following to Answer the Questions

question 19

Multiple Choice

Use the following to answer the questions.
Kaycee Petit needed to find a new company to prepare her tax return this year.Kaycee looked in the yellow pages of the phone book,and went on the Internet to find information about any tax preparers in the area.She found the names and numbers of several accountants,as well as the popular HR Block and Jackson Hewitt.Since Kaycee had a somewhat complicated financial situation,she decided on using an accountant rather than the two popular companies.Kaycee found the websites of three of the accountants,but the other two were not on the Internet.She visited the offices of the three accounts who had websites.The first office was in a somewhat "seedy" part of town,but had a nice interior and a receptionist.The second office was in a nicer part of town,but did not have any employees other than the accountant,and had old furniture and old carpet.The third office was all around in better condition and Kaycee felt better about its accountant,so she decided on him.
-Refer to Scenario 12.2.When using an accountant to prepare her tax return,Kaycee really can't determine the level of the accountant's expertise,or whether the accountant actually determined the absolute highest dollar amount Kaycee could have legally received.This is an example of the ____ of a service.

• A) search qualities
• B) product qualities
• C) service quality
• D) credence qualities
• E) experience qualities

---

Definitions:

Orogeny

The process of mountain formation, especially by the folding and faulting of the Earth's crust, typically as a result of the collision of tectonic plates.

Tectonic Activity

The movement and behavior of the Earth's lithosphere, including the processes of plate tectonics that lead to earthquakes, volcanic eruptions, and the creation of mountain ranges.

Continental Rifting

A tectonic process whereby the continental lithosphere stretches and breaks apart, leading to the formation of new ocean basins.

Passive Margin

The transition between oceanic and continental crust that is not an active plate boundary, typically characterized by a broad continental shelf and little seismic activity.