Customers Are the Ultimate Judges of Good Service Quality

question 120

True/False

Customers are the ultimate judges of good service quality.

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Definitions:

Negative Reinforcement

A behavior reinforcement strategy involving the removal of an unpleasant stimulus to increase the likelihood of a desired response.

Aversive Stimulus

A negative or unpleasant stimulus that is used to influence behavior.

Termination

The process of ending or conclusion, often used in the context of psychotherapy to describe the conclusion of treatment.

Punisher

An aversive stimulus used in behavior modification to decrease the likelihood of a behavior reoccurring.