Use the Following to Answer the Questions

question 63

Multiple Choice

Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions,including information from friends and family members.One of the most dissatisfying consumer experiences is with auto repair.Aware of this,Karla has asked several of her friends and family members where they have their cars repaired,since she has been experiencing a problem with her car starting when the weather is cold.Karla has heard that Skola's Auto Repair has reasonable prices,but it can be difficult to get an appointment.However,one of her friends,Steve,had a very poor experience with Skola's.Once he complained to them,they fixed the situation and now he prefers their auto shop over others.
-Refer to Scenario 6.1.The type of problem solving that consumers use to select an auto repair shop would normally be

• A) intensive problem solving.
• B) extended problem solving.
• C) routinized response behavior.
• D) selective problem solving.
• E) limited problem solving.

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Definitions:

United States Code

The codification by subject matter of the general and permanent laws of the United States, organized into titles by topic.

Citation

A reference to legal authorities and precedents such as statutes, cases, or regulations used to support legal arguments.

Enacted

The process by which proposed laws are officially made into law following approval by a legislative body.

United States Reporter

An official publication of United States Supreme Court decisions.