Customer Relationship Management Systems Cannot Be Effective Unless They Are

question 3

Multiple Choice

Customer relationship management systems cannot be effective unless they are developed as

• A) market-share building tools.
• B) profit-boosting tools.
• C) selling tools.
• D) cost-reduction tools.
• E) relationship-building tools.

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Definitions:

Client And Counselor

The dyadic relationship between a person seeking help (client) and the professional providing mental health services (counselor).

Pretreatment Phase

An initial stage in therapy focusing on assessment, building rapport, and setting goals before the main treatment begins.

Crisis Behaviors

Actions or reactions exhibited by individuals or groups during high stress or threatening situations, often characterized by heightened emotional responses and/or sudden changes in behavior.

Life-Enriching Behaviors

Actions that contribute positively to one's well-being and overall quality of life.