Stratford Manufacturing Is Interested in Total Quality Management and Wants

question 130

Multiple Choice

Stratford Manufacturing is interested in total quality management and wants to learn more about its principles.Which of the following elements will Stratford not address in its investigation of TQM?

• A) Improving customer satisfaction
• B) Purchasing lowest-cost materials
• C) Increasing employee participation
• D) Strengthening supplier partnerships
• E) Continuous product improvements

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Definitions:

Organizational Performance

A measure of how efficiently and effectively an organization achieves its goals and objectives.

Future Leaders

Individuals identified within an organization or society as having the potential to lead and influence significantly in the coming years.

Uneasiness

A feeling of discomfort or anxiety, often due to uncertainty or fear of the unknown.

Governing Board

A group of individuals that exercises authority over and provides guidance for the management of an organization's policies, finances, and overall direction.