Which of the Following Statements Best Describes Total Quality Management

question 123

Multiple Choice

Which of the following statements best describes total quality management?

• A) A process aimed at improving product quality,increasing competition based on quality,and quality improvement among employees
• B) The coordination of efforts directed at improving customer satisfaction,increasing employee participation,forming and strengthening supplier partnerships,and facilitating continuous quality improvements
• C) A method of increasing overall financial benefits,emphasizing faster development of innovations,and improving customer satisfaction
• D) A process directed at controlling marketing activities at a higher level of involvement among the firms' employees
• E) An approach used to emphasize the need for quality among a firm's hierarchy of employees,beginning with top-level executives

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Definitions:

Standardized Job-Analysis

involves a systematic and uniform method for determining the duties, responsibilities, and requirements of a job, facilitating comparison and evaluation across different jobs.

Task-Analysis Inventory

A detailed exploration and documentation of the specific tasks, responsibilities, and skills required for a particular job or position.

Narrative Job-Analysis

Narrative job-analysis is a qualitative method of job analysis that involves collecting detailed descriptions of job activities through stories or narratives from job incumbents.

U.S. Military

The armed forces of the United States of America, comprising five main branches: the Army, Marine Corps, Navy, Air Force, and Coast Guard, responsible for defending the country, supporting global peacekeeping efforts, and promoting national security.