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The rationale of the quasi-experimental design is:
Customer Cost Analysis
An evaluation process that examines the costs associated with serving a customer or client group, including acquisition, service, and support expenses.
Customer Service Department
A division within a company focused on providing assistance, support, and information to the customers to ensure satisfaction with products or services.
Capacity Analysis
The study and evaluation of the production capabilities of a manufacturing facility to understand its maximum output over a period.
Time-Driven Activity-Based Costing
An approach to activity-based costing that uses simple cost drivers like the amount of time required to complete an activity, improving the costing process's simplicity and accuracy.
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