Why Are Companies Like IBM Shifting to Provide More Services

question 57

Multiple Choice

Why are companies like IBM shifting to provide more services and consulting?

• A)Customers see that significant value can be created with the application of analytics,and need help completing these tasks.
• B)They can no longer compete in the software market.
• C)New regulations forced them into this market.
• D)None of these.

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Definitions:

Quality Cost Report

A document that outlines the expenses associated with preventing, detecting, and correcting defective work or products.

Prevention Cost

Expenses incurred to avoid defects in products or services.

Quality Cost Report

A document that outlines the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.

Appraisal Cost

The expenses associated with ensuring quality and compliance of products or services, including testing, inspections, and audits.