A Number of Quality-Related Costs Are Provided in the Following

question 114

Essay

A number of quality-related costs are provided in the following table:
Required:
Classify the above costs by cost of quality category. That is, for each item in the table, place a check mark in the appropriate column. $\begin{array}{|l|l|c|c|c|c|}\hline & \text { Description of Quality Costs } & \text { Prevention } & \text { Apprakal } & \text { Internal Fallure } & \text { External Fallure } \\\hline 1 & \text { Scrap costs } & & & & \\\hline 2 & \text { Warranty repairs and replacements } & & & & \\\hline 3 & \begin{array}{l}\text { Promotion and awards costs for quality efforts of } \\\text { employees }\end{array} & & & & \\\hline 4 & \text { Supplies used in testing products } & & & & \\\hline 5 & \text { Downtime costs } & & & & \\\hline 6 & \text { Inventory inspection costs } & & & & \\\hline 7 & \text { Training costs } & & & & \\\hline 8 & \text { Customer relations costs } & & & & \\\hline 9 & \text { Reliability testing costs } & & & & \\\hline 10 & \text { Re-inspection costs } & & & & \\\hline 11 & \text { Repair and rework costs incurred before sale } & & & & \\\hline 12 & \text { Equipment maintenance } & & & & \\\hline 13 & \text { Product design costs } & & & & \\\hline 14 & \text { Depreciaton on testing equipment } & & & & \\\hline\end{array}$

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Definitions:

STP Strategy

A marketing approach that involves Segmentation (identifying distinct groups within a market), Targeting (selecting which segments to serve), and Positioning (establishing an appealing market position).

Micromarketing Strategy

A marketing strategy that targets a small segment or niche market with highly tailored and specific products or services.

Undifferentiated Strategy

A marketing approach that targets the market as a whole rather than segmenting it into various groups.

University Students

Individuals enrolled in higher education institutions, pursuing undergraduate or postgraduate degrees.