Customer Service Modules in CRM Systems Provide Tools For

question 30

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.
• E) sales quote generation.

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Definitions:

Moral Development

Refers to the process through which individuals develop proper attitudes and behaviors toward other people in society, based on social and cultural norms, personal beliefs, and experiences.

Direct Consequences

Immediate results or effects that follow an action or decision without any intervening factors or mechanisms.

Kohlberg

Relates to Lawrence Kohlberg, a psychologist known for his theory on the stages of moral development.

Leadership Ethics

Involves principles and values that guide leaders in making decisions that are fair, responsible, and respectful of others, ensuring their actions uphold moral standards.