________ CRM Includes Customer-Facing Applications Such as Tools for Sales

question 53

Multiple Choice

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

• A) Operational
• B) Social
• C) Web-based
• D) Sales force
• E) Analytical

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Definitions:

Regression Analysis

A statistical method for estimating the relationships among variables, often used for forecasting and predicting outcomes.

High-low

A technique used in accounting and finance to estimate fixed and variable costs by analyzing the highest and lowest levels of activity.

Cost Estimation

The process of predicting the costs of producing a product or service, typically involving historical data analysis and forecasting techniques.

Cost Line

A graphical representation of the costs incurred by a company, set against a range of production or service volumes.