Which of the Following Best Describes the IT Process of Systems

question 5

Multiple Choice

Which of the following best describes the IT process of systems maintenance?:

• A) Systems maintenance translates the performance status and the problem impact reports into business terms and compares them with service agreements.
• B) Systems maintenance procures and modifies applications, operating systems software, other supporting software, and all related documentation within the framework of a project.
• C) Systems maintenance selects, installs, removes, modifies, and upgrades information systems hardware and facilities within the framework of a project.
• D) Systems maintenance corrects defects in hardware, applications, software, and facilities within the framework of a project.

---

Definitions:

Economic Forces

Economic factors facing Canadian business today, including global trade forces and the force to increase one’s own competitiveness and productivity levels.

Global Trade

The exchange of goods, services, and capital across international borders, influenced by global economic policies and agreements.

Service Industries

Sectors of the economy that provide intangible goods or services to consumers, such as healthcare, banking, and education.

Extractive Industries

Industries, such as mining, oil drilling, and logging, that remove natural resources from the earth, often with significant environmental impact.