Each of the Following Is a Service Level Agreement Myth

question 13

Multiple Choice

Each of the following is a service level agreement myth except:

• A) SLAs will make users happy.
• B) SLAs are necessary when outsourcing IT functions.
• C) penalty clauses in a SLA will guarantee service levels.
• D) service level agreements will result in higher service levels.

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Definitions:

Employment-At-Will Doctrine

A legal principle stating that an employment relationship can be terminated at any time by either the employer or employee for any reason that is not illegal.

Labor Market

The supply of available workers in relation to available work, influenced by factors such as unemployment rates, wages, and education levels.

Legal Doctrine

A framework or set of principles developed through court decisions that provides guidance on interpreting laws or regulations.

Unions

Organizations formed by workers in various sectors to negotiate collectively with employers about wages, working conditions, benefits, and other aspects of labor rights and protections.