The "Competence" Dimension of Service Quality Refers to Possession of the Required

question 12

True/False

The "competence" dimension of service quality refers to possession of the required skills and knowledge to perform the service.

---

Definitions:

Prejudice

Preconceived opinion or bias, often based on stereotypes, towards people, places, or things, without adequate knowledge or reason.

Gerontocracy

A form of societal structure in which the power is held by a significantly older population or the leadership is markedly older than the average adult population.

Stereotypes

Oversimplified and generalized beliefs about a particular group of people or category, often leading to prejudiced attitudes and behaviors.

Inverted Triangle

A shape or diagram where the base is narrower than the top, often used in journalism to prioritize information.