The Healthcare Corporation Is Considering Using Benchmarking as a Way

question 15

Multiple Choice

The healthcare corporation is considering using benchmarking as a way to improve quality. What concept is essential to this process?

• A) The corporation should choose unique, corporation-specific areas to include in benchmarking.
• B) Benchmarking is designed to work best on management-level initiatives.
• C) In order for benchmarking to be effective, the corporation must be willing to share information.
• D) This process will build an internal database on which future decisions will be based.

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Definitions:

Misattribution

A cognitive process where a person incorrectly attributes the source of a memory, emotion, or thought, often leading to inaccurate perceptions or judgments.

Distraction

A factor that diverts attention away from the primary task, potentially lowering the quality of performance.

Rumination

The compulsive focused attention on the symptoms of one's distress, and on its possible causes and consequences, as opposed to its solutions.

Facial-feedback Hypothesis

The concept that emotional experiences can be shaped by facial expressions.