Which of the Following Best Describes the Customer Performance Area

question 40

Multiple Choice

Which of the following best describes the customer performance area of the balanced scorecard?

• A) Indicates how the infrastructure for innovation and long-term growth should contribute to a company's strategic goals.
• B) Indicates how a customer oriented strategy adds financial value.
• C) Indicates how areas of the company should work to add value to customers.
• D) Measures the company's success in adding value to shareholders.

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Definitions:

Expressive Language Style

Use of language primarily as a means for engaging in social interaction.

Social Interactions

Entails the dynamics and exchanges between individuals or groups, shaping personal relationships and societal norms.

Nominals

Refers to words that name objects, people, places, and ideas; essentially, they are nouns or noun equivalents in linguistic terms.

Syntax

The set of rules, principles, and processes that govern the structure of sentences in a given language, specifically the arrangement of words and phrases.