Examlex
A(n)__________ is a knowledge,skill,ability,or characteristic associated with superior job performance.
Operating Income
Income generated from regular business operations, calculated by subtracting operating expenses from gross profit.
Customer Satisfaction Rating
A measure used to gauge the degree to which a product or service meets or surpasses customer expectations.
Internal Processes Perspective
An approach focusing on the operations and procedures within a company to improve performance and value creation.
Performance Metrics
Quantitative and qualitative measurements used to assess, compare, and track the performance of a process, product, or organization.
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