Chapter 10 Discussed a Study by Clark and Wilkes-Gibbs in Which

question 1

Multiple Choice

Chapter 10 discussed a study by Clark and Wilkes-Gibbs in which two people try to communicate about the order in which various geometric figures are to be arranged.The research showed that

• A)people could not accomplish this task unless they were close friends.
• B)people soon developed a shorthand communication system.
• C)people typically increased their hand gestures at the same time that they decreased their verbal output.
• D)people seem to remain fairly stable across trials in terms of the number of turns required to agree upon a figure.

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Definitions:

Jargon

Specialized language used by a particular profession or group, often difficult for outsiders to understand.

Nonverbal Communication

The process of conveying a message without the use of words, often through body language, gestures, and facial expressions.

Business Etiquette

The set of expectations governing the social behavior and manners of individuals within a business environment.

Teamwork

Collaborative efforts of a group to achieve a common goal or complete a task in the most effective and efficient way.