What Is Quality? List and Define Three Characteristics of Quality

question 30

Essay

What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.

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Definitions:

Writing Collaboratively

The act of producing written content as a group or team effort, combining input and insight from multiple contributors.

Collaboration Systems

Technologies and tools designed to facilitate cooperative work between individuals or teams, often involving communication, file sharing, and project management features.

Firm Handshake

A strong and confident handshake, often perceived as a sign of reliability and professionalism during introductions.

Nonverbal Cues

Communication signals conveyed through body language, facial expressions, gestures, and tone of voice, as opposed to words.