In TQM Terms,____________ Is an Organizational Goal to Provide

question 2

Multiple Choice

In TQM terms,____________ is an organizational goal to provide products or deliver services that meet or exceed customers' expectations.

• A) market response
• B) customer satisfaction
• C) market focus
• D) positive framing
• E) added value

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Definitions:

Intraorganizational Bargaining

Negotiation processes that take place within an organization, often involving different departments or groups to reach a common agreement.

Different Agendas

The presence of diverse or conflicting goals, objectives, or priorities among individuals or groups within an organization.

Hardball Negotiation Tactics

Aggressive negotiation strategies intended to pressure the opposing party into conceding or agreeing to terms.

Unethical

Behavior or actions that violate moral principles or professional standards.