To Use Expectancy Theory to Motivate Employees, Managers Can

question 8

Multiple Choice

To use expectancy theory to motivate employees, managers can

• A) assign specific, challenging goals
• B) make all rewards equal in value
• C) avoid overreward and underreward
• D) avoid the use of empowerment
• E) systematically gather information to find out what employees want from their jobs

---

Definitions:

Emotional Labor

involves managing and regulating one's emotions to meet the emotional requirements of a job or role, often seen in service-oriented professions.

Customer Service

The support and guidance offered by a business to its customers who purchase or utilize its goods or services.

Performing Art

Forms of art such as music, dance, and theater, where artists use their bodies, voices, or instruments to convey artistic expression.

Continental Collision

The process where two continental plates collide, leading to mountain building, earthquakes, and the formation of new crustal features.